Need a Ride?
Available for same-day scheduling when possible.
Quick Ride Request
- Serving Jacksonville & surrounding areas within a 50-mile radius
Effective Date: January 1, 2026
Chapman Health, LLC (“Chapman Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We may collect the following types of information:
When you:
Complete a contact form
Request a ride
Use a mileage or pricing calculator
Call or email us
We may collect:
Name
Phone number
Email address
Pickup and drop-off locations
Appointment details
General ride information
We only collect information necessary to respond to your inquiry or provide transportation services.
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Pages visited
Date and time of visit
This information is used for website analytics and performance monitoring.
We use your information to:
Schedule and coordinate transportation services
Respond to inquiries
Provide customer support
Improve website functionality
Maintain service quality and safety
We do not sell, rent, or trade your personal information to third parties.
Chapman Health provides non-emergency medical transportation services. While appointment-related details may be shared with us for scheduling purposes, our website is not intended to store or transmit protected health information through online forms.
If sensitive medical information must be communicated, we recommend contacting us directly by phone.
Our website may use cookies or analytics tools to:
Improve user experience
Monitor website performance
Understand traffic patterns
You may disable cookies through your browser settings.
We may share limited information only when necessary:
With drivers or staff for ride coordination
With medical facilities for confirmation (when required)
If required by law
We do not share your information for marketing purposes.
We implement reasonable administrative and technical safeguards to protect your information.
However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Our website may contain links to third-party websites. Chapman Health is not responsible for the privacy practices of those external sites.
Our website is not directed to children under 13. We do not knowingly collect personal information from children through our website.
You may request to:
Review the information we have about you
Correct inaccurate information
Request deletion of your information (where applicable)
To make a request, contact us using the information below.
If you have questions about this Privacy Policy, please contact:
Chapman Health, LLC
Jacksonville, Florida
Phone: (904) 909-9695
Email: info@chapmanhealthllc.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Need a Ride?
Available for same-day scheduling when possible.
Chapman Health provides scheduled non-emergency medical transportation services throughout Jacksonville, FL and surrounding areas within our designated service radius. Rides must be arranged in advance, and while we make every effort to accommodate requested times, availability is not guaranteed until confirmed.
Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled pickup time. Late cancellations and no-shows may be subject to applicable fees. A no-show is defined as a rider not present at the scheduled pickup location within the allotted wait period. Repeated cancellations or no-shows may affect future booking eligibility.
Drivers allow a brief grace period at pickup. Extended wait time beyond 15 minutes may result in additional charges. Ride estimates are based on the information provided at booking and may be adjusted based on actual mileage, wait time, after-hours service, traffic conditions, or disclosed mobility needs.
Payment is due at the time of service unless prior arrangements have been made. Chapman Health reserves the right to refuse service if conditions are unsafe or if required booking information is incomplete or inaccurate.
Chapman Health provides non-emergency transportation only. If you are experiencing a medical emergency, call 911 immediately.